​How to act if you suspect to have Covid 19 –virus?

​​​If you suspect to have corona virus, you can make a sympton estimate inquiry in Omaolo-service on this link: https://www.omaolo.fi/

With the help of the inquiry, you will get a fast estimate of the need of possible treatment or a peace of mind, if your concern comes out to be unnecessary. The symptom estimate inquiry works only in Finnish language at the moment. 

When life is in danger, call 112 .



If you have symptoms of Covid-19 infection, ​


Call first the emergency support number at 116 117 for possible Covid 19 –testing. The personnel of the emergency duty will estimate on the phone if you need to go to Covid-19 –test. The test is intended to be taken within 1-2 days of the onset of symptoms. Eksote currently has the opportunity to test all persons with typical symptoms of the coronavirus.

The Coronavirus symptoms include e.g. 
  • a cough, sore throat, fever, shortness of breath, muscle aches and headache or
  • diarrhoea / nausea (for no other obvious reason)


The best treatment for the respiratery infection is usually rest. Furthermore you can try steam breathing and fever- and pain-releiving medicines. 

If you suspect to have corona infection or influenza, stay home at least one more day after all symptoms are gone.


Avoid virus infec​tions – minimize moving around and avoid contacts with others


It is possible to avoid virus infections by careful hand hygiene and by coughing to arm sleeve or paper tissue. Throw used tissues straight to the garbage. DON´T cough to your hands. 

Wash your hands always with soap and rinse your hands min. 20 seconds when…
come in from outside
before cooking and eating
after toilet and after changing a diaper
after blown your nose, coughed or sneezed
after have touched same surfaces as a person with a flu


Whe​​re to get information and discussion help?


National help desk tel. 0295 535 535, Mon –Fri at 8 - 21, sat 9 - 15 

From the help desk you can have general information on the corona virus. The help desk will not provide any health or emergency counselling.

If corona virus causes any fear or anxiety and you feel to need discussion help to mental wellbeing , you can call to Eksote´s mental health help desk tel. 05 352 4610 (open 24/7) or to social- and crisis help desk tel. 040 651 1828 (open 24/7). 

Mielenterveysseura crisis help desk tel. 09 2525 0111 in Finnish language, open 24/7.

Mielenterveysseura crisis help desk tel. 09 2525 0113 in English language open:
Mondays and Tuesdays at 11.00 - 15.00, Wednesdays at 13.00 - 16.00 and 17.00 - 21.00 
and Thursdays at 10.00 - 15.00. Here you can get service also in Arabic.


Other se​rvices provided by Eksote


Eksote has reduced non-urgent help in all health care- and social services areas. 

Social- and health care services will primarily be contacted by phone.

Eksote reminds that it is not allowed to go to any appointment or reception, if you feel to have any signs of flu of symptoms of infection.  


Need​​ any help for food or medicine shopping?


If you are in quarantine and unable to go shopping food or medicines, ask first help from your relatives and friends. If you can´t get help from them, you can ask advice from Eksote tel. 040 1​39 0366 (Finni​sh language).  Service in English and Russian languages: tel. 05 667 788 or 040 667 1755.





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